Terms of Use


Resident GP owns and operates this website. By using or accessing this website you acknowledge that you have read, understood and agreed to be bound by these terms and conditions (“Terms of Use”). If you do not agree to the Terms of Use, please do not use this website.

Ownership of Website and Content
Resident GP owns the website and, unless otherwise indicated, owns or is licensed to use all content and other material appearing on the website. The material on this website is protected by copyright under the laws of Australia and may not be used without written permission from Resident GP. No trademark (whether registered or not) that is displayed on this website may be used in any way without the prior written permission of Resident GP or of the relevant trademark owner.

Third Party Content
This website contains information from or hyperlinks to websites operated by third parties. Resident GP provides such information and hyperlinks for your convenience only, but is not responsible for and does not endorse the content of any such information or website.

Resident GP may revise these Terms of Use or the Terms of Purchase below at any time in its absolute discretion by posting revised terms, and these revisions will be effective immediately. If any of the terms are found to be unenforceable, you agree that the remainder of the Terms of Use and the Terms of Purchase remain in full force and effect.

Resident GP provides this website and its contents on an “as is” basis, and makes no representation as to the accuracy, completeness, currency or reliability of the information contained on this website. Resident GP will not be liable in contract, tort (including negligence) or otherwise to you for any direct, special, indirect or consequential loss or damage (including loss of profits or loss of data) arising out of or in connection with this website.

Your Privacy is Important
We are committed to protecting the privacy of everyone who shops or interacts with us. Resident GP’s Privacy Policy is published on this website and sets out our commitment to you on privacy, including our use of “cookies”.

Governing Law
Resident GP operates this website from its offices within Australia. The laws of the State of Victoria govern these Terms of Use and the Purchase Terms below, and you agree to submit to the non-exclusive jurisdiction of the courts of Victoria. You agree to be responsible for compliance with applicable local laws if you access this website outside Australia.


The Agreement
In addition to the Terms of Use, these terms and conditions (“the Purchase Terms”) set out the additional terms and conditions under which you may purchase from Resident GP products appearing on this website. By completing the customer application process and purchasing products from this website, an agreement exists between you and Resident GP once Resident GP accepts an order. Each accepted order is a separate agreement.

Your Account
If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Resident GP reserves the right to refuse service, terminate accounts and/or remove or edit content if Resident GP, acting reasonably, deems that the customer is acting in breach of these terms and conditions or is using the Site in a fraudulent or improper manner.

You place an order with Resident GP by selecting products and pressing the “confirm and process order” button on the checkout page. Resident GP reserves the right to accept or reject an order for any

reason including without limitation, unavailability of product; an error in the price, image or the product description; or error in your order. Orders are deemed received by Resident GP at the time of successful transmission of the order, and you will thereafter be unable to cancel the order. Orders are deemed accepted by Resident GP upon Resident GP acknowledging such order or failing to reject such order within 14 days. We accept orders from within Australia and Internationally.

Product Availability
Resident GP uses its best endeavours to ensure products ordered are available for delivery, and in most cases will notify you where a product is unavailable prior to you completing your order. However you acknowledge that in some cases this is not possible and Resident GP may need to reject an order you have placed for a product where Resident GP establishes that it is actually unavailable for delivery. In such cases Resident GP will refund in full all amounts you paid in respect of such unavailable product. Resident GP cannot provide rainchecks for products ordered online, and where permitted by law reserves the right to limit the sale of products to reasonable or normal household quantities.

Variation of Products and Price
Resident GP may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full.

Delivery terms included delivery areas, delivery costs and estimated delivery times are contained in Resident GP’s Shipping Policy published on this website, and the Shipping Policy is expressly incorporated in these Purchase Terms. Risk in the products passes to you upon delivery to your nominated delivery address, and title passes upon payment for the products in full.

Return claims (including for replacement products, refunds or credits) are detailed in Resident GP’s Returns Policy published on this website, and the Returns Policy is expressly incorporated in these Purchase Terms. Please refer to this policy to determine your entitlement to a return, and the process that you need to follow.