RESIDENT GP

Returns And Shipping

Returns Policy

Here at Resident GP many of our goods are made by hand (of the human variety) therefore there may be slight variations in each and every piece. We try where possible to display all images as true likeness online to avoid such an issue, however, we understand that sometimes once you see something in the ‘flesh’ you may not be 100% happy with it.

In the unlikely event that the goods you ordered do not meet your expectations please contact us at hello@residentgp.com.au or 03 9995 5925 within 14 days of receiving your goods. We aim to make all Resident GP customers happy; not only with the products they are receiving, but also with the service they receive from us.

CHANGE OF MIND
Prior to purchasing, if you are in any doubt about the goods you are about to purchase, contact us, we will assist in any way possible. However, if after receiving the goods you are still not satisfied we will happily refund you or give you a store credit, as long as the product is returned unused in its original condition within 30 days of receipt. This includes all items and packaging relating to the goods.

Please be mindful not to assemble or modify a product before returning it; otherwise we will not be able to refund your purchase. Resident GP is also unable to refund an item where the packaging or product is returned damaged or marked. The refund amount will not include the shipping cost.

When returning your item please ensure that it is carefully repackaged to avoid any damage during transportation. We recommend using a method of posting that tracks the delivery. Make sure to enclose a copy of the tax invoice or order confirmation email as proof of purchase.

Please be aware: Return postage is your responsibility and we will not be responsible for missing or damaged returned items.
Please retain proof of postage until we have confirmed your refund has been processed.

Upon safe receipt of your returned unused item, we will inspect the item before advising you by email that it has been processed. We will then refund your item at the purchase price.

ORDER CANCELLATION
Should you wish to cancel an order, which has not yet been despatched, please contact us in writing at hello@residentgp.com.au. If your order has been despatched, you will need to return the order to us.

FAULTY ITEM
We aim to always represent and despatch quality product. If you believe the item you have received is faulty, (keep in mind, many pieces are individual one-offs) please contact us at hello@residentgp.com.au or on 03 9995 5925 as soon as possible, quoting your order number, name and address, and as many details as possible about the product, its fault and preferably a photograph. Please advise us within seven days of receipt of the faulty item, to allow us to resolve the matter quickly by arranging exchange, repair or refund.

Shipping Policy

This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact us at hello@residentgp.com.au or on (03) 9995 5925.

Here at Resident GP orders are shipped out every Monday, Wednesday and Friday. Orders placed on Friday, Saturday and Sunday will be sent out on a Monday. Orders placed on a Monday and Tuesday will be shipped out on Wednesday and orders placed on Wednesday and Thursday will be sent out on Friday.

We offer complimentary shipping on all domestic orders over $100. These purchases will be sent out via Regular Australia Post.

For all other domestic purchases and purchases made from New Zealand, Resident GP uses Australia Post and we offer a flat rate for regular post.

For regular domestic (within Australia) and New Zealand shipping

(Between 2-7 days)* $8.00

With Signature Upon Delivery + $2.00
Your order will require a signature upon delivery. No order will be left without a signature. To ensure prompt delivery we suggest your parcel be sent to an address where it can be received during normal business hours. If a delivery cannot be made, a delivery card will be left by Australia Post and you will be required to make arrangements for re-delivery.

For International Shipping (except New Zealand)

International Orders are welcome at Resident GP. We charge a flat rate of $50 for every international order. For bulky items there is an additional $50 charge per item.

You will receive an email notification when your order has been dispatched, to help you track your items.

*Please note that packages cannot be re-routed to another address once it has been sent. For this reason please make sure that your delivery address is 100% accurate when placing your order. If no one is present at the address given at the time of delivery your package will be rerouted to your nearest Australia Post outlet.

We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.
Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.
Please do not hesitate to contact us at info@residentgp.com.au or +613 9995 5925.

RESIDENT GP