Here at Resident GP many of our goods are made by hand (of the human variety) therefore there may be slight variations in each and every piece. We try where possible to display all images as true likeness online to avoid such an issue, however, we understand that sometimes once you see something in the ‘flesh’ you may not be 100% happy with it.
In the unlikely event that the goods you ordered do not meet your expectations please contact us at firstname.lastname@example.org or 03 9995 5925 within 14 days of receiving your goods. We aim to make all Resident GP customers happy; not only with the products they are receiving, but also with the service they receive from us.
CHANGE OF MIND
Prior to purchasing, if you are in any doubt about the goods you are about to purchase, contact us, we will assist in any way possible. However, if after receiving the goods you are still not satisfied we will happily refund you or give you a store credit, as long as the product is returned unused in its original condition within 30 days of receipt. This includes all items and packaging relating to the goods.
Please be mindful not to assemble or modify a product before returning it; otherwise we will not be able to refund your purchase. Resident GP is also unable to refund an item where the packaging or product is returned damaged or marked. The refund amount will not include the shipping cost.
When returning your item please ensure that it is carefully repackaged to avoid any damage during transportation. We recommend using a method of posting that tracks the delivery. Make sure to enclose a copy of the tax invoice or order confirmation email as proof of purchase.